In the history of consumer electronics, since always and no matter how reliable a device or product is, there will always be a run that has left the factory bad, either due to the used components, due to an error in their manufacture, etc. And the same has happened with mobiles iPhone 12 y iPhone 12 Pro.
Free iPhone 12 Repair
Recognizing it in a post on its official website, Apple has announced that “A very small percentage of iPhone 12 and iPhone 12 Pro devices can experience sound problems due to a component that could fail in the receiver module “. The affected devices were manufactured between October 2020 and April 2021.
Therefore, if your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, then it will be “eligible for service “. Apple or an Apple Authorized Service Provider “Will repair eligible devices, at no cost.” And since the fault is in two specific models of the 12, the other two models, iPhone 12 mini y iPhone 12 Pro Max, they do not have it and therefore “They are not part of this program” free repair.
How to request repair of your iPhone 12
If you have one of these two models of the most recent iPhone and with the failure stated above, Apple gives you to choose between these three options that come next. According to the company, “your iPhone will be examined before any service to verify that it is eligible for this program”:
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Store.
- Contact Apple Support to arrange mail-in service through the Apple Repair Center.
The program “Covers affected iPhone 12 or iPhone 12 Pro devices for 2 years after first retail sale of unit”. Before service, please backup your iPhone to iCloud or your computer.
And if your iPhone 12 or iPhone 12 Pro “tIf you have any damage that impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the additional repair ”.