A higher court of a Frankfurt Court has agreed with the German consumer organization (VZBV) by considering that the policy of cancellation of reservations and refunds deNintendo via the eShop does not comply with European law. Although in January 2020 the German court did support Nintendo’s position in this regard – which allows canceling a reservation in the eShop up to seven days prior to the launch of a title – this ruling was appealed and, finally, reconsidered by the court.
What does the German consumer organization demand in Nintendo’s policy?
In accordance with the VZBV’s position, Nintendo operates with a digital reservation praxis that clashes with the warranty and return policy of the European Union. Specifically, the current operation is as follows: any user of Nintendo Switch – or other consoles of the Japanese firm – can pre-download a video game purchased before its launch if they reserve it, but those pre-downloads cannot be executed until the launch date.
In this way, the buyer cannot enjoy that acquisition before the premiere and, consequently, the consumer organization demands that a purchase can be reversed until the opening day and request a refund. Although Nintendo has acknowledged the ruling, the Nintendo Switch eShop still displays the message that the cancellation withdrawal of a reservation is seven days before the premiere of the title budding, as established last September 2020.
What does the guarantee and return policy of the European Union say
European Union law establishes that a consumer who purchases online has 14 calendar days to return a product or request a refund for it “for any reason and without any justification” as long as they are not digital products. In this case, It is not possible to request a refund or refund if the download has started. Nintendo embraces the latter, since the pre-download is, in theory, the de facto download of the application; but the VZBV considers that that is not fair because you are not being able to enjoy that program.
In short, what is Nintendo exposed to after losing this trial? Apparently, Nintendo may be forced to allow the withdrawal of a purchase until the day of product launch; not until seven days before its premiere.
It is unknown at this point if the application of this measure, if it becomes effective, will affect only the European market or if it will be extended to the rest of the world.