Users of Apple’s TV application, which not only gives access to TV +, but can also buy and rent films, report technical problems – and Apple does not seem willing to fix them so far. On Twitter and in forums, the error pattern that seems to have appeared since around mid-July is always described in the same way: the user buys or rents a film and there is no sound during playback.
No new downloads or streams
The bug is widely reported by English-language strips; It was initially unclear whether the German dubbed versions were also affected. Affected users then turned to Apple support. This currently does not seem to be able to correct the error and / or offer the users new, corrected downloads or streams. This in turn could suggest that there is a server-side problem with the TV app offering.
Anyone who has problems with a digital purchase – this also applies to the App Store – can request a refund from Apple. This function accessible on the web but is not automated and always depends on the goodwill of the group. A direct initiation of a refund by Apple support seems to be one Report from 9to5Mac also does not always work, as the customer service sometimes does not seem to understand the bug. In the worst case, you will be left with the costs.
Playback platform does not matter
It is unclear how widespread the problem is and whether only newer films or older films are also affected. At least one buyer writes, none of the Apple TV films purchased worked for him. It doesn’t seem to be due to the playback devices: In addition to the Apple TV hardware itself, it also affects smart TVs and streaming sticks, which Apple has been supplying with its own TV application for a long time. All of this also suggests an error on the server side.