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HBO Max: How to Create Custom Spaces; children and adults

Whether you are subscribed to HBO or if you have subscribed today taking advantage of the arrival of HBO Max to Spain, one thing you should know is that with your account you can create up to 5 different personal profiles, 5 personalized spaces to access different content and / or different ratings by age and audience.

Create a profile on HBO Max

When you connect to HBO Max, you will see the Who is watching? Screen. There you can choose who is viewing and manage the profiles of the people who live with you:

  • Add profiles
  • Switch profiles
  • Edit profiles
  • Delete profiles
  • Add profile photos

Profiles help you keep track of what you’ve seen (so you can continue to see where you left off) and what you would like to see (My List). You can add profiles for the adults and children in your household. Your account can have a total of 5 profiles, with two different types of profiles: Adult and Child.

Create and add an adult profile

  1. Choose one of the following options:
    • TV device: Select your profile icon in the upper left corner.
    • Phone or tablet: Tap the Profile icon (bottom edge on phones and left edge on tablets).
    • Computer: Select your profile icon in the upper right corner.
  2. Choose Switch profiles.
  3. Choose Add adult.
  4. Choose one of the following options:
    • Phone or tablet: Tap on the camera icon and then choose to take a photo, upload a photo, or choose a character. Then select a color and enter a name.
    • TV or computer: Enter a name and choose a color.
  5. Choose Keep.

Create and add a child profile

  1. Do one of the following:
    • TV device: Select your profile icon in the upper left corner.
    • Phone or tablet: Tap the Profile icon (bottom edge on phones and left edge on tablets).
    • Computer: Select your profile icon in the upper right corner.
  2. Choose Switch profiles.
  3. Choose Add child. If your account does not have a PIN, you will be asked to create one.
  4. Do one of the following:
    • Phone or tablet: Tap on the camera icon and then choose to take a photo, upload a photo, or choose a character. Then select a color and enter your child’s name and date of birth (month and year).
    • TV or computer: Enter your child’s name and date of birth (month and year) and then select a color.
  5. Choose Next.
  6. Select the content ratings your child can see. This profile cannot view movies and TV shows with ratings higher than the ones you selected. By default, your child cannot switch to another profile (without your PIN)
  7. Choose Keep.
  8. When a kid profile is active, you’ll see the kid’s home screen.

Enlarge

Screen Who is watching?

This is what happens when you open HBO Max:

  • TV or computer: If the last profile used was a Child Profile, HBO Max will open with this profile. If the last profile you used was an adult profile, you will see the “Who’s Watching” screen when you open HBO Max.
  • Phone or tablet: HBO Max always opens with the last profile used (you won’t see the “Who’s Viewing” screen).

Edit a profile

There are two types of profiles: Adult and child. On the “Who is watching?” Screen, child profiles have a lock icon.

To edit a profile:

  1. Select your profile icon.
  2. Choose Change profiles.
  3. Choose Manage profiles.
  4. Choose a profile. Child profiles have a padlock icon.
  5. Child profile: Enter your PIN and press Enter.
  6. To change the profile photo on Phone or tablet: Tap on the camera icon and then choose to take a photo, upload a photo, or choose a character. If you choose “Take a photo” or “Upload from device”, you will need to give HBO Max access to your camera or photo library.
  7. Child profile: You can change the name and date of birth of the child, as well as the classifications that it can see. To prevent your child from switching profiles, check the Require PIN to switch profiles checkbox.
  8. Adult profile: Edit the name or choose a different frame color.
  9. Select Save.

Delete a profile

  1. Select your profile icon.
  2. Choose Change profiles.
  3. Choose Manage profiles.
  4. Choose a profile. Child profiles have a lock icon.
  5. Child profile: IEnter your PIN and press Enter.
  6. Choose Delete profile (at the bottom of the screen). You can’t delete your main profile, but you can edit it (see the previous section).
  7. Select Delete to confirm. This will delete the profile and its information, such as My List and Keep Watching.

Add a profile picture

You can add a profile photo or character to your profile. For it:

  1. Open the HBO Max app on your phone or tablet.
  2. Tap the Profile icon (bottom edge on phones and left edge on tablets).
  3. Click on Change profiles.
  4. Click on Manage profiles.
  5. Choose a profile.
  6. Child profile: Enter your PIN and press Enter.
  7. Click on the camera icon and then choose to take a photo, upload a photo, or choose a character. If you choose to “take a photo” or “Upload from device”, you will need to give HBO Max access to your camera or photo library.
  8. Take a photo, choose a photo to upload, or choose a character.
  9. Click Save.
  10. Your profile picture should be visible on all devices.

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