How To Make The Most Out Of Telegram To Improve Your Marketing And Sales?

By: MRT Desk

Published on:


In the past few years, businesses have always been on the lookout for methods to improve their marketing and sales initiatives. Many have come and gone, but a modern one that became popular recently and has stayed the course is Telegram. 

Telegram is a free-to-use messaging app that is used by thousands of businesses as a primary communication medium, making good use of its features and benefits to their own advantage. And if you still haven’t incorporated it into your business’s operations, you surely are missing out on the fun.

But the real question is, how do you get started with it? Well, there is nothing complicated about it. Download Telegram > get a virtual phone number for Telegram and sign up using it > set up your business account, and get started within no time. It’s as easy as that!

In this article, we will explore and discuss everything you need to know about using Telegram for marketing and how to make the most of it to improve your marketing and sales.

Firstly, Let’s dive into the world of Telegram and discover why it’s essential for your business.

Why do you need Telegram for Business?

Having just over 700 million active users and 196 million daily active users on iOS and Android, Telegram is the fourth most popular messaging app as of  January 2023. While being similar to WhatsApp & Viber and their utilities, Telegram focuses on seamless synchronization and provides all of its users a unique opportunity to

  • Connect with a large audience to improve marketing and sales,
  • The delivery of valuable content and,
  • Ensure that customers are well taken care of.

From a business’s standpoint, it can said to be an all-inclusive solution that has everything for all their marketing needs. 

But what makes it so special and beneficial for businesses? Well, the answer is simple – it is a free cloud messaging app that can be used by anyone across the world and has features like channels (public & private), group chats that allow upto 200k users, user-configurable chatbots, and accessibility across all devices simultaneously.

To top up its ideality, 53% of its users are between 18 to 34 years old, which means there’s no lack of young minds to be influenced and be targeted for sales and marketing by businesses. 

If used right, Telegram can be an amazing tool for sales prospecting and marketing to business owners and marketing agents. Since it has a large populace of users interacting with the platform daily, you can definitely connect with genuine audiences if your brand message and product/service pitch resonates with them.

Proven Strategies To Grow Your Marketing and Sales Using Telegram

Now that we understand why Telegram is crucial for business, in this section, let’s explore strategies to maximize its potential:

1. Create an Engaging Brand Persona for Telegram

Firstly, your Telegram channel or group should have a unique personality that resonates with your target audience, and it should be well-designed and informative. You can provide your subscribers with valuable content and updates on your products or services while sharing your brand’s story, values, and mission to connect on a deeper level to create an engaging brand persona.

2. Offer Great Value to build a phone database

Secondly, to kickstart your marketing efforts, encourage users to join your Telegram group or channel by offering valuable incentives. You can offer exclusive content and promotions to your Telegram subscribers, giving them the motivation to join your channel or group and to stay engaged.

3. Always Offer Relevant Content for Free

Following up with that, you should consistently provide valuable content to your Telegram audience, even if it’s for free. This builds trust and keeps your audience engaged. In addition to that, you can also offer exclusive content and promotions to your loyal Telegram subscribers. This will give them an incentive to join your channel or group and to stay engaged.

4. Deliver Speedy Customer Service

Next up, being a great platform for building relationships with your customers, Telegram’s real-time chat feature allows you to provide prompt customer support. Respond to inquiries and address concerns promptly to enhance customer satisfaction. In addition to that, you should respond to comments and questions promptly and participate in conversations. 

5. Consumer Research

Lastly, several analytics tools are available on Telegram that can help you track the performance of your channels and groups. Opt to gather feedback from your audience using tools such as surveys, polls, and feedback forms. It can prove to be invaluable for customizing your marketing strategies and product offerings.

How do you target your audience on Telegram?

Keeping up with the pace, it’s time to talk about what you need to do to target your audience on Telegram. In order to help you target your audience, here are some guidelines:

  1. The first step is to create an authentic and professional business account on Telegram, which requires a phone number for registration. If you’re reluctant to use your phone number, you can choose for a cloud-based virtual phone number. There are providers like KrispCall that offer cost-effective solutions and operate in over 100 countries.
  2. Keep your catalogs up-to-date and show off your products and services everywhere you go.
  3. The next thing is to understand your telegram audience’s demographics, interests, and behavior to tailor your campaigns and interaction style.
  4. Once you’re done with the previous stages, promote your business’s online presence using Telegram ads on your other social media accounts or marketing channels and invite your followers to join you there.
  5. Next, collaborate with influencers and market experts in your niche who have a strong presence to expand your reach, and once the audience starts to roll in, you can get going with promotional offers and vouchers to keep them attracted to your brand.
  6. Make use of assistive chatbots and other automated tools to keep track of your audience and feed them with automatic messages and marketing content to create greater chances of successful targeting.
  7. And lastly, reward current followers for spreading the word about your business via Telegram and encouraging them to invite new customers to engage with your business.

How to engage customers on Telegram?

Well, if you follow the above-mentioned growth strategies and guidelines to target your audience to develop your sales and marketing campaign, getting a phone number of their country/state can help build trust with them. 

For this, you can get virtual phone number for a telegram account. Having a virtual phone number not just help you create Telegram without using your personal phone number but also helps to communicate with foreign clients and customers effortlessly using a local phone number from their country. These types of numbers also help you make phone call without using a SIM Card.

Now, back to the statement, how to engage with them on telegram effectively? Here are some important instructions that can be very valuable to you:

  • Keep your Telegram business account updated and make it easy for your customers to access required business information.
  • Be a skilled marketer and share valuable content that is relevant to the targeted audience, and make sure it’s interesting and informative.
  • Whenever possible, respond to any requests or questions via live chat promptly; if possible, assign someone to serve as a customer service representative. And to assist customers during off-hours, employ chatbots and auto-replies features.
  • Be consistent, update your business channel/group’s status regularly, post content on a scheduled basis, and use polls to get to know what works for your audience and what’s irrelevant.
  • Keep the customer data platform secure at all costs by following account security tips and maintaining a secure account.
  • Lastly, partner with other businesses via cross-promote each other’s products and services and reach a wider audience.

Effective Telegram Tips and Tricks to Improve Marketing and Sales

Having learned the strategies to grow your campaign and how to target and engage with your audience on Telegram. It is time for you to know about some important and effective tips and tricks to pitch up your marketing and sales using Telegram.

  1. Create Broadcast Lists

Being a business owner, you might want to send your pop-up messages to each and every person out there, but from the consumer’s point of view, this can be irritating and may result in a negative impact on your brand. 

So be clever and sort your customers into segments and create special broadcast lists to send personalized messages to your preferred customers to improve marketing and sales.

  1. Use Group Chat

The next thing you can do is use group chat features like Q&A sessions and polls to gather critical information about your customer’s opinions and preferences to shape your campaign to be as effective as possible. 

You can also use Telegram group chats to build a relationship with the customers, provide immediate responses, and build a community whose ideology resonates with your brand. 

  1. Offer Customer Service on Telegram

Continuing with the discussion of its versatile capabilities, you can use Telegram as a primary platform to provide customer service quickly and efficiently.

 Being considered one of the best apps for all forms of interactions, it supports the conveying of different multimedia formats as well as text messages for you to take advantage of.

  1. Get Feedback

On the flip side, you can utilize your Telegram audience’s words to get feedback about your products and services or on your marketing campaign itself. Whether it be during Q&A or AMA sessions, through specific polls, or directly from chats, it’s your decision how to make use of it. 

The information gathered through this method can be extremely useful to improve your business offerings and to better meet the needs of your customers.

  1. Personalize Communication

Among the many features offered by Telegram is the ability to send and receive messages to & fro. You can use this medium to have personalized communication by  with all your customers individually, and the good part, as said earlier, is it works both ways. 

This means your customers can send you messages as well. All of this can help you build a stronger bond with them and improve their loyalty.

  1. Call Your Customers

For circumstances, you can also instantly call your customers to promote your business. While only a few people like to be called directly, there are situations that make direct calling necessary. 

And to make it hassle-free, Telegram has free calling that can be used just in case. This can be a great way to provide customer support, resolve issues, close sales, and address complex queries.

  1. Use Telegram Statuses to Share Promotions and Flash Sales

The next great thing you make use of to improve your marketing and sales is to use statuses to share exclusive promotions and one-time flash sales. These can either be a short promotional video, text-based statuses, or basic pictures depicting your agenda. 

These statuses can prove to be a powerful and elegant way to engage with your audience and boost your customer associations.

  1. Partner with Complementary Businesses and Influencers

Another great way to improve and drive your campaign is to collaborate with other complementary businesses and influencers in your niche across various platforms like Facebook, Twitter, and Instagram. 

The motive behind this can be to cross-promote your products and services across channels or just to get in touch with people in different groups and build connections in the industry.

  1. Create Quality Content

Another crucial tip that you must follow is to create and share high-quality content that is relevant for promotional activities. This can include blog posts, articles, infographics, videos, and podcasts that are engaging to new customers and are able to attract new customers through their context.

  1. Use Third-Party Analytics

Bringing the discussion to a close, as customer analytics is a crucial part of any successful campaign, you should incorporate third-party analytics tools to track your progress in traffic, impressions, leads, and sales and measure the results of your Telegram marketi==and sales efforts.


How to increase sales with Telegram?

In order to increase sales of your products on Telegram, you can follow these tips:

  • Create a channel or group to share details about your products and services with your followers/subscribers.
  • Promote your goods and services through your telegram channel, your website, as well as on other social media platforms.
  • Share high-quality, relevant, informative, and engaging content with the right audience to encourage them to purchase your product & services.
  • Leverage Telegrams as a medium to offer loyal followers/subscribers with exclusive deals and discounts on your products and services.
  • Run telegram ads based on demographics, interests, and locations to reach a wider audience and get noted by new possible customers

What sells the most on Telegram?

Products and solutions that offer unique value and exclusivity are a few of the many services that tend to sell well on Telegram. To be more precise, the categories and products listed below are best sellers on Telegram.

  • Items such as clothing, electronics, and home décor.
  • Digital equipment such as smartphones, laptops, and tablets are also popular items on Telegram.
  • Educational products and services such as online courses, e-books, and tutoring sessions.
  • Entertainment products and services such as music, videos, and games.

Is Telegram good for promotion?

Absolutely yes! Telegram is an excellent platform for promotion due to its large user base, multimedia capabilities, and privacy features. It has a number of other advantages, like a large and engaging user base that makes it ideal for businesses to reach and engage with their target audience, multiplatform availability, and rich features that boost business growth.

How can Telegram be used for marketing?

Telegram can be a powerful tool for marketing, and there are several ways to use it to promote your business. it can be used by businesses for marketing in a variety of ways, including: 

  • Creating engaging marketing-relevant content and products.
  • Offering profitable incentives to join a business channel or group.
  • Collaborating with influencers or complementary businesses.
  • Using telegram bots and ads to interact with customers and promote products.
  • Promoting telegram business account by cross-promotion.

What makes Telegram successful?

Telegram’s success lies in its commitment to user privacy and security, its versatile features, and its user-friendly interface. In addition to its user-friendly interface and robust features, the application’s success can be attributed to its growing user base. As more and more users around the world turn to messaging apps for both personal and business purposes, Telegram’s commitment to privacy and security has also made it a favorite among users who value privacy.

Leave a Comment