MacBook Pro and MacBook Air with M1 chip: Users report cracks in the display

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Some buyers of the new Apple Silicon MacBooks released last fall report abrupt hardware defects on the devices. This leads to unsightly cracks and cracks in the screen glass. These apparently arise while the notebook is being opened or closed – sometimes just adjusting the display angle is enough. Both the MacBook Air M1 and the MacBook Pro M1 are said to be affected; sometimes the problem only appeared six months after the purchase.

It is currently unclear how often the damage occurs. A corresponding one The thread in the official Apple support forum is currently six pages long. It states, among other things, that the cracks ranged from very small to larger; what most of them have in common is that they negatively affect the functioning of the display. Sometimes only stripes are shown or the entire screen goes black. One affected user reports that he closed his MacBook at the end of July to walk the dog. When the person returned, she opened the computer and saw the crack. “It was very confusing because I couldn’t understand how that happened.”

More from Mac & i

More from Mac & i

More from Mac & i

Apple itself doesn’t seem to be very accommodating at the moment, it continues. In many cases, the employees in support or at the Genius Bar give the information that the user must have something trapped between the screen and the display. The cracks are sometimes referred to as “contact cracks”, and a foreign substance the size of a grain of rice should be sufficient to damage the screen. Pressure on the display could also be sufficient for this. However, those affected mostly say that they have not noticed anything like this.

The cost of replacing the screen outside of warranty on MacBooks can be high. Apple demanded 450 euros and more from those affected. Sometimes Apple was also accommodating and repaired the umbrella. There has been speculation that the frame of the machine may be too weak and that the display glass may bend when it is opened and closed. Apple had not changed the form factor of its machines in the M1 models, however, MacBook Pro and MacBook Air do not differ optically from the Intel variants. It is unclear whether there have been any changes to the inner workings of the screens.


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