Oculus Quest 2: How to request the new silicone facial interface for free

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A group of people have reported that Oculus Quest 2 has caused irritation to their skin, so Facebook Reality Labs has announced in a statement that they have temporarily withdrawn the glasses from the market. In the words of Andrew Bosworth, head of the division, this reaction has occurred in “a very low percentage” of customers of the platform. It is due, he claims, to the facial material that is placed on the visor to allow the device to fit properly.

“Although the percentage is low and the majority of cases are mild, we are committed to make sure our products are safe and comfortable for all those who use them ”, he explains. In fact, from now on they will introduce a new silicone cover, in accordance with the guidelines of the US Consumer Product Safety Commission (CPSC) and Health Canada. “In addition, we have contacted regulatory bodies to stop sales of Quest 2 around the world while we work to include the new silicone cover on all packages” of the device. As of August 24, all packs will include it.

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How to request the silicone cover for free

And what about those who have Oculus Quest 2 and need this new silicone cover? No problem, all customers will have the opportunity to request and receive it without any additional cost. “Anyone who already has a Quest 2 or the Fit Pack can receive free the silicone cover ”. To order it, you have to enter this link and follow the next steps.

  1. First of all, you need to log in with your Facebook username.
  2. Enter “My devices” and click on the button “Request a silicone cover”
  3. Enter the shipping information and confirm
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Oculus Quest 2 will return to the market with a 128GB model, while the 64 GB will stop being sold permanently.

Source | Facebook

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