Deutsche Post DHL wants to set up more packing stations than previously planned. “From the current 8,200 we want to have at least 15,000 Packstations by the end of 2023,” said Post board member Tobias Meyer of the German Press Agency. That is 3,000 more than previously planned.
Addressees can pick up parcels at the stations around the clock. Meyer justified the accelerated expansion rate with high customer demand. In addition, the stations are climate-friendly, because unsuccessful trips to and delivery attempts to apartments are no longer necessary and many customers pick up their parcels on foot. The compulsory app that DHL has introduced for parcel pick-up at packing stations is not very customer-friendly.
Ahead of the competition
In 2003, Deutsche Post installed the first yellow wall units. They can be found at supermarkets, petrol stations and train stations, for example. The expansion is continuing rapidly: just two years ago there were 4,100, now there are already twice as many. In a good two years – the end of 2023 – the next doubling of 15,000 is expected to be achieved.
The competition is nowhere near that advanced; Hermes and DPD, for example, jointly operate around 30 automated collection stations in Hamburg. Online retailer Amazon, which has also been involved in parcel delivery for several years, claims to have several hundred pick-up stations in Germany. However, these are more customer-friendly than the Post boxes: at their packing stations, parcels can only be picked up with the DHL app.