Return purchases made on Amazon Prime Day 2021: Celeritas, Amazon chat

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We are right in the middle of Amazon Prime Day 2021, which translates into massive discounts that many people will have taken advantage of to take something. And an element derived from online purchases are returns if you do not like it, it does not come well or it is defective, so Amazon allows you to return them without further ado

Return something to Amazon without a label

When you want to return something to Amazon, you must send it back in the same package in which it was sent -or a similar one-, and accompanied by a label that you must print to place it. But the main e-Commerce website in the West is always looking for new ways to innovate and make life easier for its customers.

Thus, If you are an Amazon Spain user, you can now use several return services, including one that allows you to return the products without having to put them in a box or print a label.


All customers can easily return the selected products in one of the more than 2,000 Celeritas points in Spain showing the barcode generated when the return is processed and delivering the package in the original manufacturer’s packaging. I mean: what no need to put it in a box or on Amazon or in a similar one if you are a candidate for this type of returns – not everything you buy on Amazon is.

What you should do is enter the Returns Center section of the Amazon website and choose the product you want to return. And if this qualifies for a return without a label and package, they will be able to select this option to receive a barcode through the app from or email, which must show at the Celeritas Point. There, multiple items are collected in the same container, which is then sent to the fulfillment center, helping to reduce the amount of travel required to return the products.

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Contact customer service by chat, email or phone

But you may need to contact customer service, speak to someone. To do this, when entering the Amazon website, if you scrolle to the end you will see at all 4 columns of sections and links. In the last one on the left, at the bottom is the Help link. When you enter you see the main Amazon help Home. If you want to speak to a customer service employee about an order:

  1. Go down to where it says ‘Check our help pages’
  2. Give toDo you need more help? already the option ‘Contact us‘from the center column
  3. A section will open here where you must choose one of the orders what have you done
  4. In section 2 ‘Tell us more about your problem ‘When you choose the details, more options will open below
  5. Section 3 is called How would you like to get in touch with us? And you will see that they give you three contact options: Through a call by phone, by e-mail or by the Chat.

E-Mail is secure, but it will take several hours. If you need to speak to an operator, you can choose either the phone or the chat, what in less than 1 minute they usually put you with an operator. In fact, the best thing about chat unlike the phone is that it allows you to go faster by being in front of the PC, make quick cut-outs with the order number and other links, and also you can save a transcript of the whole conversation with the Amazon worker, in case something happens.

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