Survey: Tired of video chats

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After the end of the corona pandemic, the majority of Germans would like to forego video conferences and chats again. That comes from a YouGov survey on behalf of and GMX. Less than a third of those surveyed want to continue using video telephony services on a regular basis.

If it is all about advice, whether for insurance or anything to do with nutrition, more than 90 percent of those surveyed would prefer to ignore video offers in the future. The overwhelming majority also prefer to attend further education and training in the analog world.

Overall, the survey shows that video chats and the like continue to play a rather minor role in communication for people in Germany. When asked which services helped to keep in touch during the pandemic, messenger services and the telephone were in the forefront with around two thirds of approval each. Video telephony and social networks, on the other hand, only helped every third party to maintain contacts, according to the information.

Overall, four out of five respondents see a lot of catching up to do with digitization. More than half agree with this statement, especially with regard to schools and municipal administrations. And home office offers, health services and ID documents are also areas in which improvement is urgently needed for more than a third of the participants.

  • Questions: “The pandemic has shown that there is a lot of catching up to do with digitization in Germany. In which of the following areas do you think Germany urgently needs to improve?”
  • “Which communication services helped you to stay in touch with others during the corona pandemic?”
  • Methodology: The data used is based on an online survey by YouGov, in which 2062 people took part between June 16 and 18, 2021. The results are weighted and representative for the German population aged 18 and over.


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