What they thought would be an unforgettable vacation, turned out to be a terrible nightmare. Peter Ashman, a 42-year-old bus driver, and his family rented an apartment at the Pontins Prestatyn Sands Holiday Park complex in Wales for four days, but were unpleasantly surprised to find the property’s appalling condition. The story went viral on Facebook and other social networks.
Peter paid about $ 345 for his stay. He traveled to the place on August 20 with his partner, Kimberley Bevin, 39, and their children, Leland and Alex, 13 and 11, respectively, however, they found excrement, used underwear, furniture in poor condition and dirt everywhere. .
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“I had read reviews and some people talked about how beautiful it was and that they hadn’t had any problems and others said it was horrible, but I’m open minded and gave it the benefit of the doubt”Ashman told the Birmingham Live portal.
The family arrived at the establishment around 11:30 in the morning and only checked in at 4:00 pm. “We decided to take a look around the complex and we went into a room and you basically had to wipe your feet when you left. The stench was stale. It was outdated, dirty and things stuck to the carpet. “, said the father of the family.
“Due to COVID, my girlfriend brought white wipes to clean the surfaces: they were black when I used them. The sofa bed was broken and dirty. I suffer from back pain and I couldn’t sleep on the couch or in bed because I didn’t adapt to it. “said Peter Ashman.
But that was not all, according to the account of the man from United Kingdom, under the exterior stairs that gave access to the apartment, they found sheets stained with excrement. “The ladder was not safe, it was slippery, all the handrails were falling apart from the rust. The exterior of the room was dirty, as if it had never been cleaned “Ashman added to the aforementioned portal.
The tourist transferred his annoyance to the manager of the complex, but he only offered him the complaints book: “He did not offer me another apartment. We gave them the opportunity to rectify themselves, but they told us that they could not do anything because they were complete and that we transfer the problem to their claims department “.
After a nightmare night, Ashman and his family decided to stay elsewhere and now he hopes to receive a refund of the money he spent. “The place is vile, where is the money spent? You’d think a large complex like Pontins would have higher standards due to COVID, although they don’t seem to care. “he added.
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