Obsolescence is “the condition or state in which a product is found that has already fulfilled a validity or scheduled time so that it continues to function.” And therefore it is when the mobile battery begins to fail, or the printer no longer prints so well -and not due to lack of ink-, etc.
The problem is that according to OCU, the Organization of Consumers and Users in Spain, current obsolescence in products such as smartphones is too fastto. In other words: things don’t last as long as before, and they are profitable much less.
Mobile phones break very soon
According to the OCU “Faced with times past where household appliances lasted for years and years, the current market is no longer focused on durability, but on encouraging the consumer to anticipate their next purchase. The reality, documented by the Organization of Consumers and Users (OCU) with more than 300 complaints of obsolescence, reveals that we acquire products that last less than the device they replace, with the consequent impact on their economy and the environment “.
And mobile phones are, apparently, the ones that break most often.
Obsolescence on the iPhone 12?
Today, a year after these data, the OCU continues to argue that many devices suffer from this obsolescence, and points to Apple in its latest statement, asking the company to “justify the lack of performance of recent iPhone models after IOS updates”, remembering also that “This type of action with the iPhone 6 has already led Euroconsumers member organizations to present class action lawsuits against Apple in Belgium, Italy, Portugal and Spain ”.
On July 9 OCU, together with Altroconsumo, Deco Proteste, and Test-Achats, sent a letter to Apple asking the company to explain the published reports on the lack of performance experienced by users of the series:
– iPhone 12
– iPhone 11
– iPhone 8
– iPhone XS
happened after launching the updates of:
– iOS 14.5
– iOS 14.5.1
– iOS 14.6
These updates, according to the Organization of Consumers and Users, “have significantly damaged consumer devices, which has caused its processing speed to decrease drastically and the battery to drain faster, according to numerous media, both technological and non-technological ”.
OCU considers that “excessively fast wear and tear on iPhones after Apple-driven updates Not only is it unfair to consumers, it is damaging to the environment. In OCU’s opinion, consumers want to be treated with respect and expect Apple to offer quality and sustainability ”.
Compensate users
The OCU is direct, and points out that “The purpose of the letter sent is to initiate a dialogue with Apple to establish the best way to compensate consumers. However, in the absence of an adequate response, other actions will be considered before the competent national courts to enforce consumer rights.”, So this could end in new legal measures.
We will await a response from Apple, which has not yet ruled on the matter.
Do you have any of the iPhone and iOS versions that the OCU indicates are affected? Have you noticed it with less performance or battery charge after updating? Or have you not noticed anything and continue to use it as before the update?
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