A recent study found that unreliable IT and IT equipment are the third most important factor for employee turnover and burnout. They were created by the market researchers at Vanson Bourne on behalf of Nexthink, who wanted to take a closer look at the so-called digital employee experience and its influence on companies.
The results also show that 20 percent of the 1,500 respondents would change jobs if the IT experience was poor. This figure rose to 28 percent among 25 to 34 year olds. In addition, 30 percent state that they do not know whether someone in their own company is responsible for the digital employee experience.
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Something always goes wrong
68 percent of senior employees report at least one IT problem per week. In addition, 54 percent believe that this has already led to unpleasant situations with customers or business partners. However, 82 percent of those responsible believe that their employees do not realize how often the blame for the IT frustration lies with them.
Nexthink thinks that IT departments so-called self-sabotaging behaviors of employees would know. The latter would too often want to solve IT problems on their own. Half of this includes restarting the PC and consulting colleagues. Only 15 percent would turn to IT.
For Nexthink, the importance of the digital employee experience fits with its own offer, with which those responsible are supposed to monitor and optimize it. However, companies can also intervene more directly when it comes to employee turnover and burnout: Bad pay and an unhealthy work culture take the top two places, ahead of IT.