You have bought a lottery ticket for the 2021 Christmas draw. And on Wednesday 22, in a couple of days, it turns out that you will have some of the 2,408 million euros that Lotteries and State Bets are raffling this year. But suddenly you realize: Your tenth has been stolen, or you have lost your participation, or the ticket is broken / damaged …
Other than panic, what do you do?
El Gordo has been stolen from you, what to do
According to the OCU, the Organization of Consumers and Users, in case of loss or theft of the tenth is “It is essential to report it to the National Police or Civil Guard of the place where the event occurred “. The complaint must state as much data as possible and all the circumstances of the fact, provide possible evidence such as photos or photocopies of the tenth, clearly identifying the document number, series and fraction.
In addition, the fact must be communicated in writing to the State Lotteries and Betting organization. The advantage of the process is that with the complaint the payment can be paralyzed until the judge decides who is the true owner of the tenth.
My tenth is broken, should I glue it?
And in case it’s spoiled for you, you must go to the lottery administration “to fill out a form and then deliver it to the State Lottery and Betting Society “Since it is too unrecognizable, then it is the responsibility of the National Mint and Stamp Factory of Spain to rule on the matter, in no case try to fix it.