Mother Criticizes Xfinity After Hackers Access TV, Listen To Private Talks

A mother has revealed the “hell” she and her children have been experiencing after allegedly having their Xfinity account hacked.

In a video posted to TikTok earlier this month, user @immabeme215 shows how someone accessed her smart TV without her authorization. The footage, captured as she holds her remote while the camera is panned to her television, reveals someone attempting to type in an incorrect passcode to access her TV.

“Look, not touching nothing, and they just try to type in personal information,” she says as a box pops up on the TV, displaying the numbers 5332. “Look, how do they know my passcode? How do they know? Now they’re just typing it in and typing it in. How do they know? And I got the remote right here, not touching nothing.”

The woman expressed immense frustration at Xfinity, holding the cable provider responsible for the alleged hacking by people she believes are in a different country.

“Xfinity allowed my information to be breached, and now I have someone in a different country hacking my box and talking to me through my remote,” she states.

She further explained her ongoing battle with the hackers by changing her passcode, but it hasn’t prevented them from accessing her television.

“I locked them out of it. Every single time they try to get into my areas that they’re not supposed to be in, I always… look, I fight with them when they try to type in my PIN, so it locks them out,” she shares.

Using the video’s caption, she provided more insight into the stressful ordeal that she and her children have been allegedly enduring for months. “My children and I have lived in hell for months,” she writes. “My Xfinity cable was hacked. People have been typing awful things about me and the kids for months. I have over 60 videos like this but worse.”

Not only have the hackers been attempting to use her television, but they’ve also reportedly been listening to her family’s private conversations.

“These people were listening into our personal lives before we even knew what was going on,” she explains.

The woman accuses Xfinity of not taking her complaints seriously. “Let Xfinity know about it all, and they laughed in my face. The mental anguish we went through meant nothing to them,” she says. “They refused to look at my emails with the video proof claiming they don’t want to be liable for seeing it, smh.”

In another video, the woman shows messages the hackers typed in a search bar, threatening to file a police report against them.

“Part 2 on proof my Xfinity box was hacked,” she wrote in the caption. “This situation was a living nightmare for my children and I. You can clearly see I’m talking and what I’m saying isn’t coming up on the TV but what the hackers are saying is.”

She continued, “So, it’s no way this is fake like Xfinity tried to say. Sometimes, I’d argue with the TV and say mean things back so I could get recordings of them talking.”