Oasis Ticket Reseller Twickets Criticized for £138 ‘Processing Fee’

Twickets, a fan-to-fan ticket resale platform, has faced significant backlash from Oasis fans for imposing a processing fee of £138 on tickets for the highly anticipated reunion of the Manchester-based duo. The controversy erupted after the Oasis fan account Mainly Oasis shared a screenshot on social media, revealing that two £488.35 tickets included a hefty processing fee of £138.64.

The fan account criticized Twickets for this surcharge, pointing out that it contradicts the platform’s purported mission of reselling tickets ethically at no more than face value. “Selling the in-demand tickets completely goes against the whole point of their company too… Never mind adding a ridiculous fee on top of that,” the account noted.

Twickets’ business model promotes secure trading of tickets, ensuring payment and delivery are agreed upon upfront. Sellers use the platform for free, but buyers face a standard booking fee ranging from 10-15% of the ticket price.

The news of this processing fee comes amidst broader complaints from fans about Ticketmaster’s dynamic pricing system, which has led to tripled ticket prices for the 2025 shows due to high demand. Fans have expressed their frustration on social media, drawing comparisons between the pricing strategies of Ticketmaster and Twickets.

One user on Twitter/X commented, “So essentially both TM and Twickets making a fortune. Leaving a real bad taste all this when we should be buzzing.” Another user questioned the necessity of the fee, remarking, “What’s the fee actually for? You’re not paying your staff that much; nor does a first-class stamp cost £138.74 either.” Some fans tried to find humor in the situation, with one joking, “At least delivery was free.”

The backlash stems from Oasis’s statement on their official Twitter/X account, which emphasized that tickets for the reunion would only be sold at face value through Ticketmaster and Twickets, aiming to prevent scalping. Despite this intent, many fans remain dissatisfied with the added fees.

However, not all voices are against Twickets. Some fans have defended the platform, arguing that the real problem lies in the original face-value prices of the tickets, not Twickets’ resale policies. One Twitter user wrote, “This is attacking the wrong people. Twickets does a great job going up against the likes of StubHub. The issue here is the ridiculous face-value price. The percentage is the same.”

Another user supported this view, saying, “The thing is, the fee is set as a percentage of the cost of the tickets across the board. So if you sell a £40 ticket, the fee is only gonna be a couple of quid. Hard to begrudge them that. I don’t blame Twickets in this instance.”

Further adding to the discussion, another fan pointed out, “They say on their site face value or less plus fees between 10-15% still better than Ticketmaster selling a £125 ticket for £370.”

The initial face value for tickets to the Oasis reunion was set at £148.50 for standard standing, but prices surged to £355.20 on Ticketmaster due to high demand.

The Independent has reached out to both Twickets and Ticketmaster for comments on the situation, but no responses have been reported yet.

Source: The Independent