The success of Final Fantasy XIV has taken its toll on Square Enix’s online title servers. After achieving the highest peaks in concurrent users, some users have experienced difficulties accessing their games, especially from Europe and the United States. Naoki Yoshida, producer and director of the video game, has shared a new informative update, in which he has acknowledged the problems and has apologized to the players.
“All the worlds of the Aether Data Center have been calified as congested. Despite having expanded capacity as much as we could and having closely monitored the situation, the number of logins in each world has remained at its maximum capacity, which has forced us to take action ”. This means, Yoshida says, that users won’t be able to create new characters on any of these worlds until the situation improves. “We sincerely apologize for the inconvenience this may cause to those who are looking forward to embarking on adventures with their friends.”
While this situation lasts, queues to enter can last several hours, which is why they have made this series of decisions. “In the meantime, we kindly ask that you consider creating characters within the world of Primal or Crystal Data Centers, although we are aware that they are also quite full right now.”
COVID-19 and semiconductor shortages, more difficulties
Regarding the next steps, the director says his development and infrastructure team is working on a large-scale plan that will allow them to expand their data centers or add new worlds. Unfortunately, the semiconductor shortage it is also hitting hard: “We are having a hard time getting the required equipment.” Also remember that coronavirus infections in Japan have raised concerns regarding traveling to other countries to carry out maintenance activities in each of the territories.
“Taking into consideration the current situation, we will probably have to request more time to implement the solutions on a large scale ”, although he promises that they will continue to persist.
Source | Square Enix